Join the Community
[Login / Register]

<
TRENDING TOPICS

HorrorBid Is Almost The New HorrorDomain.com - We Need Your Feedback - Info!!
Greetings everyone! We have been talking about it for a good while now, and the time is ne…
CABIN FEVER Is Set To Be Remade! Details Inside
Most of you know that CABIN FEVER (2002) is a great Horror film which was directed by Eli…
The Newest Trailer For THE QUIET ONES Is Here!
With a team like Lionsgate, Exclusive Media, Traveling Picture Show Company, Midfield Fil…

Blockbuster Online: The Worst Service Imaginable


    Bookmark and Share

Discussion of current and upcoming DVD or Blu-ray releases, technical specifications only. Film discussion itself should be saved for the correct category.

Blockbuster Online: The Worst Service Imaginable

New postby Matt_Molgaard » Tue Jan 03, 2012 10:54 pm

I’m one of the hundreds of thousands who jumped ship when Netflix ratcheted up their prices some months ago. At the time, I considered it a wise maneuver and a personal ‘Fuck You!’ to a company demanding more finances in exchange for virtually zero added perks. So as you most certainly know (at least, if you frequently rent movies), that left me with very few options; Redbox and Blockbuster Online were left leading the alternative charge. I do frequent local Redbox’s, though they’re obviously extremely limited in regards to selection, especially if the heart desires a film released pre-2008. It should also be no shock to learn that I signed up with Blockbuster Online in the hopes of getting my hands on some past releases not available anywhere locally.

Image


Now months distanced from these decisions, I’ve begun to question my actions, as, whether I enjoy admitting it or not, Netflix offers the far superior business practices, overall customer interaction and reliability. In fact, I’m quite baffled by just how incompetent Blockbuster Online truly is; if ever a company has compelled a consumer to “cheat” or commit piracy, it’s BBO, as no one enjoys waiting weeks on end to view a highly anticipated film, especially when there’s no legitimate reason for the wait.

Having signed up with the service months ago I’ve already accumulated numerous examples of shoddy business practices, but I’ll keep it real simple and just provide you with two facts that should leave your head spinning faster than Regan MacNeil’s. I signed up for the service on October 5th; I’ve received three DVD’s since. The last disc to land in my mailbox was Jim Gillespie’s backwoods monster flick, Venom. I shipped the film back to my providing distribution center (I use those last few words very loosely here), which just so happens to be located in Sacramento, California, 40 miles south of my current position, on December 20th; Blockbuster reports that they got their hands on the DVD December 22nd. In my queue sits a handful of horror features, all of which have appeared as ‘Available’ (sans Bereavement, which changed today from ‘Available’ to ‘Short Wait’, though it’s not even the next film slated to be shipped) since I added them, yet nothing has been shipped in my direction. For 12 days my account activity has sat stuck in a strangely one sided two step, and I’m not on the favorable end of this obnoxious affair.

I’m all for extending expected room for error and time off, given the holidays, but it’s been nearly two full weeks, and Blockbuster can’t manage to get a disc 40 miles in that time? I’m not going to say our postal service is exactly top notch around these parts, but Blockbuster (like most other companies offering the same or similar services) provides customers with an up to date tracking system (apparently the only one that works) that allows me, the consumer to see every date in which a disc is shipped or received. They’ve unraveled their own brand of ironic proof, as the system designed to make things convenient and current have proven the same means with which to examine their complete and utter ineptitude.

All the unprofessionalism I’ve experienced over the last few months got me to thinking: Perhaps there is a hidden agenda at the heart of this project. Perhaps, this apparent incompetence is merely a guise, applied with the intent of frustrating the public to the point of rage, prompting many to march their asses right down to their nearby BB distributor. Yes, Blockbuster may indeed have very little to do with actual film itself, and everything to do with (get ready for it)… weight loss! This must be a ploy to get the broke, frustrated, flustered overweight individuals off of the couch and into robostomp mode.

You clever SOB’s: you got me… I’ve got to give you that. But I’m officially on to your scheme. I see your intent, and I won’t deny the nobility in it, but I didn’t sign up for this either; I’m okay with my broke obese ass. In the end you’d better believe me: I do plan to invest more time in alerting the public to your true intent. For the time being however, I think I’ll cancel my membership, walk to the nearest Netflix distributor (also in Sacramento; never had any significant issues with shipping, not even during the holiday seasons may I add) and apologize for parting ways with them to begin with.

Follow Matt Molgaard on Twitter
User avatar
Matt_Molgaard
Public Relations Consultant
Public Relations Consultant
 
Posts: 1100
Headlines: 380
Joined: Wed Jun 22, 2011 8:48 pm
Real Name: Matt Molgaard
Age: 30
Gender: Male
Relationship: Married
Favorite Sub-Genre: Slasher
Favorite Quote: Welcome to primetime bitch!
HorrorBid is a "fan drivin" horror site which includes articles that are written by you the fans. Because of this some stories may have incorrect sourcing or other issues. If you have any concern about a post, please contact us by clicking here.

Re: Blockbuster Online: The Worst Service Imaginable

New postby DoubleshotJ » Tue Jan 03, 2012 11:29 pm

Good read. I been wondering about BBO but never looked into it. I'm going to stay with Netflix.
User avatar
DoubleshotJ
Stalker:
Stalker:
 
Posts: 112
Headlines: 0
Joined: Tue Aug 03, 2010 10:40 pm
Real Name: Justin
Age: 20
Gender: Male
Relationship: Single
Favorite Sub-Genre: Slasher
XBox Live Gamertag: DoubleshotJ

Re: Blockbuster Online: The Worst Service Imaginable

New postby ObscureCinema101 » Tue Jan 03, 2012 11:40 pm

I too got rid of Netflix when they upped their prices ridiculously. I've been thinking about this, but I guess I should just keep on blind-buying until Netflix wises up and lowers their prices again.
User avatar
ObscureCinema101
Psychopath:
Psychopath:
 
Posts: 365
Headlines: 106
Joined: Sun Jul 10, 2011 11:54 am
Real Name: James
Age: 24
Gender: Male
Favorite Sub-Genre: Slasher
Favorite Quote: "I kick ass for the Lord!"

Re: Blockbuster Online: The Worst Service Imaginable

New postby NorallecoN » Wed Jan 04, 2012 1:21 am

Interesting to hear of these problems. Ive never used Netflix so I have nothing to compare it to but Ive been using Blockbuster Online for close to a year now and aside from the fact that more that a few titles have been listed as "Short Wait" for the entire time Ive been a member, Ive always gotten discs shipped to me very quickly. For the small price I pay per month, Im content with the service. I just wish the selection was a bit wider.
User avatar
NorallecoN
New User:
New User:
 
Posts: 10
Headlines: 0
Joined: Sun Nov 06, 2011 7:22 am
Real Name: Ron
Age: 26
Gender: Male
Relationship: Looking
Favorite Sub-Genre: Found Footage
Favorite Quote: "Its a new exchange. F E."

Re: Blockbuster Online: The Worst Service Imaginable

New postby jswaffxxx » Wed Jan 04, 2012 5:29 am

i stayed with Netflix even after the split, price hike then remarriage... Sounds to me by listening to your experience, that i'm glad i did. My only gripe with Netflix is i wish they had more streaming titles, particularly more new releases available to stream.
User avatar
jswaffxxx
New User:
New User:
 
Posts: 25
Headlines: 0
Joined: Thu Jul 07, 2011 1:01 pm
Real Name: jay
Age: 33
Gender: Male
Relationship: Married
Favorite Sub-Genre: Found Footage
Favorite Quote: No -out of town- Chicks

Re: Blockbuster Online: The Worst Service Imaginable

New postby syko2k2 » Wed Jan 04, 2012 8:00 am

I'm having the same issue with GameFly. It usually takes about 2 week process of me mailing my game back, them to receive it, pick out my next game on my queue, then mail it to me. I still want to know when Netflix will start offering video game rentals, because they said they were when they announced the Netflix Quicker crap. However, once all that blew up, they stopped talking about video games. I tell you this though, once Netflix gets video game rentals I'll be canceling GameFly real fast!
User avatar
syko2k2
New User:
New User:
 
Posts: 27
Headlines: 2
Joined: Tue Jun 28, 2011 10:46 pm
Location: MD
Real Name: Matt
Age: 25
Gender: Male
Relationship: In Relationship
Favorite Sub-Genre: Slasher

Re: Blockbuster Online: The Worst Service Imaginable

New postby Freddy-Fingers » Wed Jan 04, 2012 2:42 pm

I had a bunch of issues also when I used blockbuster online, they would take forever to ship certain disks out to me. Also my queue would be updated saying they sent out a disk to me and it would take up to 3 days to receive it. Dropped there asses mid year last year.
User avatar
Freddy-Fingers
New User:
New User:
 
Posts: 40
Headlines: 0
Joined: Tue Jan 11, 2011 7:52 pm
Location: Denver, CO
Next

Return to DVD/Blu-rays

Who is online

Users browsing this forum: No registered users and 1 guest